Refund Policy

Dresses.com.pk offers refund to its customers if a product is faulty or not as same as described by the vendor.

Refund of Product purchased

To us satisfaction of our customers is of paramount importance. We offer you full and partial refund based on the following terms and conditions.

We will not give you refund if product is broken, torn or damaged – in any way or any form – by the customer.

We will give you half refund if you purchased a product and later asked for refund just because of you changed your mind.

Shipping costs will be borne by customer if product has to be returned. Once product is received, after checking, refund will be initiated.

Products purchased after viewing videos and thoroughly watching clips – before placing order – are not entitled to refunding.

Once order is booked and payment is made, the order cannot be cancelled after 2 days since the time of receiving payments. 

Time frame for refunding a product:

A product has to be returned in 2 days after the delivery to be considered for refunding.

Exchange Policy

Products can be exchanged in 2 days after the delivery of product. It is pertinent to mention here only those products will be exchanged which will be returned in the same condition, we sent to the customer. Damaged products will never be considered for exchange.

Those Products that were purchased after watching videos are not entitled to exchange.

How much time we take to refund

We generally refund our customers in 7 business days after receiving the product.

Faulty Products

If any of our products is faulty – torn in other words – we would love to refund you full amount as soon as possible.

Shipping for Exchange:

Customers will be bearing shipping cost for exchange, company would not be liable to pay shipping cost for exchange at any stage.

Stitched Dresses

Stitched dresses – no matter whatsoever – are not entitled for refund. The company does not offer stitching services generally. It offers stitching to only those customers who request for stitching. And if problem occurs in fitting or stitching , company shall not be responsible. Therefore, stitched dresses are not entitle to any kind of refund.

Refund Contact:

We have a separate team that is working with refund process. Kindly email us if you wish to apply for refund at refund@dresses.com.pk

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